Member Services officers wanted!

Publié le July 28, 2023

Are you looking to join a dynamic team and help offer our organization’s members excellent service?

AQTIS 514 IATSE is looking for new Member Services officers (1 permanent position + 1 temporary position with possibility of extension).



  • Reporting to the Director of Member Services and IT, you will:
  • Receive and process membership, readmission, reclassification and resignation requests;
  • Apply established procedures relating to benefits and employment classification and status;
  • Ensure annual dues are paid and process experience recognition requests.


  • Receive and process enquiries about AQTIS 514 IATSE membership applications and the criteria for recognition in a position; provide basic information about the benefits of membership;
  • Receive and process membership, readmission, reclassification and resignation requests; ensure classification criteria are met, that required training has been successfully completed, and provide applicants with information about their application for membership; in the case of a resignation, provide the relevant information;
  • Open new permittee files; prepare electronic files, make sure they contain all required information, enter the data;
  • Receive and process enquiries from members and permittees; try to resolve complaints or forward them to the appropriate person in accordance with established policies;
  • Receive and process requests for recognition of experience in accordance with the recognition guide and forward files to the appropriate departments, as required;
  • Help prepare and send dues notices to members, in accordance with the established procedure;
  • Receive and process annual dues and perform daily accounting closeouts;
  • Deposit postdated cheques for annual dues;
  • Provide information, verbally or in writing, to members and staff about statuses and dues; give members information, avenues and solutions to encourage membership renewal;
  • Provide authorized individuals with access codes for AQTIS 514 IATSE’s website;
  • Produce statistics, reports and other documents relating to the collection and payment of annual dues;
  • Prepare correspondence, mass mailings and perform other clerical work;
  • Open files, file documents and information using established systems; perform general administrative tasks;
  • Perform searches (timesheets, contracts, specific information, etc.) and produce statistics as required;
  • Fill in for the receptionist from time to time;
  • Perform other related duties as requested by the supervisor.


  • Diploma of Collegial Studies (DEC) in administration or other relevant training
  • Minimum one year of relevant experience in administrative support and customer service
  • Excellent knowledge of French (spoken and written) and working knowledge of English (spoken and written)
  • Good knowledge of the Office Suite and databases (FileMaker)
  • Commitment to customer service
  • A team player
  • Strong interpersonal skills
  • Effective communication and listening skills
  • Basic accounting knowledge
  • Discretion and respect for confidentiality
  • Meticulousness, precision and attention to detail
  • Good judgment
  • Ability to work under pressure
  • Good organizational skills


  • Start date: as soon as possible
  • Two positions available: 1 permanent position + 1 temporary position (with possibility of extension)
  • Work schedule: 35 hours/week
  • Hourly wage between $24.40 and $28.02 (commensurate with experience and training)
  • Flexible personal days and paid holidays (permanent position)
  • Group insurance plan and RRSP with employer contributions (permanent position)
  • Hybrid work possible (in accordance with current policy)
  • Modern and ergonomic offices, located near the Berri-UQAM metro station
  • Dynamic and motivated team



To submit your application, please send a cover letter and resumé to

Only selected applicants will be contacted for an interview.