Registration

Registration requests are processed on business days, Monday to Friday, 9:00 a.m. to 5:00 p.m.

Health and safety training courses are reserved for members, as is the “Leading a Team” course. Other training courses are open to non-members, provided they have completed the “Introduction to Association Life” course beforehand. Please note that members are given priority for registration.  

• By Visa or Mastercard credit card (by phone)
• By debit card (payment must be made in person at our office)

Course fees must be paid in full at registration. Only individuals who have paid for a course will be allowed to attend.

Payment must be made on business days, Monday to Friday, 9:00 a.m. to 5:00 p.m.

Cancellation Policy – Revised March 27, 2026
Effective Date: May 1, 2026

Important: Obtaining an AQTIS 514 IATSE contract is not a valid reason for a no-cost cancellation. 

AQTIS 514 IATSE reserves the right to cancel a training session due to insufficient enrollment. You will then receive a full refund, unless you wish to register for another available date.

Business days: Monday through Friday, between 9 a.m. and 5 p.m.

A cancellation request received after 5 p.m. on a weekday is considered a request for the following business day. A cancellation request received on a weekend or holiday is considered a request for the following business day.

Cancellation Terms

If an unforeseen circumstance prevents you from attending your training, you may receive a refund under the following terms:

Cancellation Procedures (Paid Training):

Six (6) business days or more before the start of the training:

• Full refund*.

Between five (5) and three (3) business days before the start of the training:

• 50% refund of the fee paid at registration*
• Exception: Full refund with medical justification*

Two (2) business days or less before the start of the training:

• No refund
• Exception: Full refund with medical justification*

Absence from the training:

• Any delay of more than 15 minutes or failure to sign the attendance sheets for each half-day session is considered an absence.
• Exception: Full refund with medical justification*

Cancellation Procedures (Free Training):

Six (6) business days or more before the start of the training:

• Cancellation without penalty.

Five (5) business days or less before the start of the training:

• $100 cancellation fee
• Exception: No fees applied with medical justification

Absence from the training:

• $100 cancellation fee
• Any delay of more than 15 minutes or failure to sign the attendance sheets for each half-day session is considered an absence.
• Exception: No fees applied with medical justification

Cancellation procedures (self-paced online training):

Failure to participate in all or part of the training:

You have three months to complete a self-paced online training course starting from the date the training was made available. After this period :

• The training will be removed, and you will need to submit a new registration request.
• If you have started the course: a $100 fee will be charged

*Refunds are issued by mail-order check to the address on file. Please note that it may take several weeks to process your request and send the check. 

A certificate of participation, a valid certification, or a digital or physical competency card will be issued to you at the end of each training session.

Depending on the situation, it will be sent to you:

Either in your personal account on the website (under “My Documents”);
Or by the trainer at the end of the training;
Or by email or regular mail within days or weeks of the training (by the training organization or AQTIS 514 IATSE)..